Privacy Policy
Effective Date: October 2026
RoofExpertUSA Austin ("we," "our," or "us") operates the website https://austintx.roofexpertusa.com/. This Privacy Policy describes how we handle information collected when property owners contact our independent referral dispatch desk.
1. Information We Collect
When you contact us via telephone, we collect information needed to facilitate a referral to an independent roofing professional:
- Contact details (name, telephone number, callback preferences).
- Property location details (address, city, zip code, building type).
- Service requirements (leak severity, roof material, storm damage observations).
2. How We Use and Share Information
We use your information exclusively to connect you with independent local roofing service providers capable of fulfilling your repair or inspection request. We do not sell, rent, or trade personal information to third-party telemarketers.
3. Data Safeguards
We maintain reasonable administrative and technical safeguards to protect caller information. However, no communication over public telephone networks or the internet is 100% secure, and absolute security cannot be guaranteed.
4. Privacy Inquiries
If you have questions regarding our privacy practices, contact our dispatch coordination desk at (888) 208-4155.